Sometimes you just want to get the information you’re after, save it and move along. And you can’t. Usability nightmares — which are rather the daily routine than an exception — appear every now and again; usually almost every time you type your search keywords in Google. In his article “Why award-winning websites are so awful” Gerry McGovern points out that “the shiny surface wins awards, real substance wins customers” and that is absolutely true.
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