You’ve probably encountered a time when you were eagerly shopping on the web - getting that great last-minute deal – only to encounter a dead end because you mistyped one character. Nothing is more frustrating that having to abandon the process because of a simple mistake.
As someone who works on websites, you probably anticipate these errors every once in awhile, but don’t design specifically for when these issues surface. How do you learn to circumnavigate these roadblocks in the user experience? The answer is through defensive design.
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As someone who works on websites, you probably anticipate these errors every once in awhile, but don’t design specifically for when these issues surface. How do you learn to circumnavigate these roadblocks in the user experience? The answer is through defensive design.
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