The bigger a site or service gets, the more support requests it usually has. And the longer its list of online help articles becomes.
Whether they’re simple FAQs or more instructional how-tos, once the list is long enough, you’ll usually want to break those items up into groups for easier navigation.
So far, so good.
Whether they’re simple FAQs or more instructional how-tos, once the list is long enough, you’ll usually want to break those items up into groups for easier navigation.
So far, so good.
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